Freight Business Support Executive

We are excited to announce an opportunity for an Air Freight Clearance Executive / Broker at Logistiq, part of the Landmark Group. Logistiq is a dynamic, fast-growing logistics company in the GCC, with the vision to provide world-class logistics accessible to all. We offer a comprehensive portfolio of services from last mile delivery, warehousing to freight forwarding, trucking & distribution.The Freight Business Support Executive will provide administrative, commercial, and operational support to the sales, customer service, and operations teams. The role involves coordinating freight quotations, maintaining accurate business records, supporting customer communication, updating CRM and ERP systems, and preparing regular reports. The ideal candidate is organized, detail-oriented, proactive, and capable of coordinating effectively with multiple internal and external stakeholders.Responsibilities:1. Sales & Commercial SupportPrepare freight quotations based on customer requirements and coordinate internally to ensure accurate and competitive pricing.Follow up on quotations and maintain an updated quotation database.Coordinate with airlines, shipping lines, transporters, overseas agents, and other service providers to obtain freight rates and commercial information.Support the Business Development team in preparing sales proposals, presentations, tenders, and customer documentation.Assist the sales team with customer requests, pricing follow-ups, and other commercial activities.Support the sales team in tracking opportunities and following up on pending quotations.2. Customer & Internal CoordinationRespond to customer inquiries professionally and promptly.Coordinate with Pricing, Sales, Operations, Customer Service, and other internal teams to address customer requirements.Assist in resolving customer issues by coordinating with relevant internal departments.Follow up with internal stakeholders and external service providers to ensure timely responses and resolution of customer requests.Maintain effective communication with customers and provide timely updates on quotations and service-related requests.3. Reporting & Data ManagementPrepare daily, weekly, and monthly operational and sales reports.Maintain accurate sales, quotation, customer, and business performance records.Update CRM and ERP systems with accurate and timely information.Maintain customer databases and ensure customer information is kept current.Track quotations, sales activities, customer requests, and other relevant business information.Support management and the sales team with data and reports required for business reviews and decision-making.4. Process & Administrative SupportMaintain organized records of quotations, proposals, customer communications, and business documentation.Ensure sales and operational information is accurately captured and maintained in relevant systems.Support the implementation of standard processes and procedures across sales and freight business activities.Identify administrative gaps and support initiatives to improve coordination and operational efficiency.Ensure all activities are carried out in accordance with company SOPs and internal processes.Qualifications & SkillsEducation:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Commerce, or a related field.Experience:2–4 years of experience in sales support, business support, freight forwarding, logistics, customer service, or a related role.Experience supporting freight forwarding or logistics sales teams is preferred.Experience in quotation management, reporting, and customer coordination will be an advantage.Technical Skills:Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.Experience with CRM and ERP systems.Strong data management and reporting skills.Basic understanding of freight forwarding, logistics operations, and freight pricing.Strong documentation and record-keeping capabilities.Soft Skills:Excellent verbal and written communication skills.Strong organizational and coordination abilities.High attention to detail and accuracy.Proactive and customer-focused approach.Strong follow-up and problem-solving skills.Ability to manage multiple priorities and work under tight deadlines.Collaborative mindset with the ability to work effectively across teams.