Freight forwarding Specialist

ABOUT THE JOBPosition Title: Air / Ocean CSP and ADP – Specialist

Location: Saudi ArabiaType: Full-timeABOUT PROVENProven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development.

We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.ABOUT THE CLIENTA leading global logistics provider delivering end-to-end freight forwarding solutions across air, sea, and land. The company supports businesses with efficient, reliable, and customized logistics services worldwide.ABOUT THE ROLE / ROLE OVERVIEWOur client is looking for Operations and Customer Service Specialist, who will be responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result.KEY RESPONSIBILITIESExport OperationsArrange collection from the pick-up pointRequest necessary documentation to facilitate exportBook shipments with carriers / airlinesPrepare export documentation (BL / AWB)Coordinate with handling agentsManage or oversee customs clearanceHandle and resolve any unforeseen export issuesSend pre-alerts upon shipment departureInvoice destination offices or customersAccrue all relevant costs on the job fileManage vendor invoices through batch flowEnsure vendor statements are properly maintainedMonitor shipments through to destinationProvide updates on delaysImport OperationsReceive inbound pre-alertsSchedule deliveriesCoordinate with consignees and obtain required information for importManage or oversee inbound customs clearanceRelease BL, prepare documents and handover DO to customerKeep customers updated throughout the processObtain Proof of Delivery (POD)Invoice origin offices or customersAccrue all relevant costs on the job fileManage vendor invoices through batch flowEnsure vendor statements are properly maintainedGeneral ResponsibilitiesMaintain accurate and complete data in the operating system AS400Follow SOPs / IOPs and communicate processes with agents and vendorsMonitor and manage KPIsFollow up on quotes and pricing requestsIdentify potential business opportunities and share with SalesREQUIREMENTSEducation / QualificationBachelor’s Degree in a relevant disciplineExperienceExtensive knowledge of ocean and air import / export proceduresPrior experience in a freight forwarding company is mandatorySkillsGood administrative and communication skillsGood time management and problem-solving skillsResults-driven professional with strong attention to detail