Freight Operations and Sales Coordinator

Company DescriptionRSL Logistics LLC is a courier and logistics company built on the strength of its team and 40+ years of combined experience in trucking and logistics. The company serves businesses and consumers across the Southeast, offering services such as freight and cross-dock handling, air freight and airline recovery, white glove and inside delivery, same-day courier service, warehousing and storage, palletizing, and Saturday service upon request. RSL's service area includes Virginia, North Carolina, South Carolina, Georgia, and Florida. The company emphasizes transparency and accountability through real-time package scanning, body camera documentation, and live tracking via the Xcelerator platform, providing clients with clear visibility and peace of mind. RSL Logistics is focused on moving clients' business forward through reliable, customer-centered delivery solutions.Role DescriptionThe Freight Operations and Sales Coordinator is a full-time, on-site role based in Charlotte, NC. This role dispatches drivers, coordinates daily route assignments, and verifies airline arrivals related to air freight shipments, while confirming rate confirmations and sending Proof of Delivery (POD) documentation to customers. The coordinator conducts regular sales calls and customer outreach, visits new and prospective customers to develop business relationships, and sets up new accounts with defined payment terms. Daily responsibilities include establishing and maintaining tariff rates for North Carolina and South Carolina, quoting all shipments, negotiating pricing on loads outside standard service points, and following up on quotes to convert them into bookings. The coordinator also makes delivery appointments with consignees, serves as a primary point of contact for customer inquiries, and maintains ongoing communication with active accounts, in addition to general administrative support and on-call availability for weekends and after-hours as operational needs require.QualificationsCandidates should possess skills in Sales Coordination and Sales Operations to support quoting, account setup, and pricing negotiation.Candidates should possess strong Customer Service and Communication skills to serve as a primary point of contact and maintain ongoing client relationships.Candidates should possess core Sales skills to conduct outreach, develop new business, and convert quotes into bookings.Experience in freight, trucking, or logistics operations is highly beneficial.Strong organizational skills and attention to detail, with the ability to manage dispatch, tariffs, and documentation simultaneously.Proficiency with logistics or transportation management software and basic computer applications (e.g., email, spreadsheets, CRM tools).Ability to work on-site in Charlotte, NC, be available on-call for weekends/after-hours, and collaborate effectively with drivers and warehouse staff.High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is a plus.