French speaking Customer Service Advisor

FRENCH SELECTION (FS)French speaking Customer Service AdvisorLocation: CambridgeFully office-based Monday to FridaySalary: up to £32,000 per annum dependong in relevant experience Ref: 5526MTo apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5526MWebsite: www.french-selection.co.ukA well-established and trusted UK brand who operate on a global scale.Main duties: Provide 1st line support to customers by resolving queries related to the company’s products and servicesThe role: - Provide outstanding customer support to customers- Handle incoming queries by phone, email and live chat- Ensure all calls are logged accurately- Analyse data and respond accordingly- Be responsible for scheduling engineering service calls- Provide customer training on products- Monitor and report any issues as needed- Any additional tasks as needed by managementThe candidate:- Fluent in French (written and spoken ) essential- Experience in customer service or 1st line technical support beneficial- Excellent communication skills- Customer focused with a high attention to details- Good IT skillsThe salary: £29,000 - £32,000 a year (depending on experience)