French Speaking Customer Service Specialist

French Speaking Customer Service Specialist

Location: Nottingham – HybridSalary: £26,000Contract: Permanent, Full-TimeWorking Pattern: 2 days office / 3 days working from homeWe are recruiting for a French Speaking Customer Service Specialist to join an established international business in Nottingham.This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries and work closely with internal teams to provide an excellent customer experience.The RoleYour responsibilities will include:Managing customer orders from initial processing through to deliveryKeeping customers updated on orders, shipments and delivery timesHandling customer queries, claims and returnsBuilding and maintaining strong relationships with key accountsProviding customers with information on products, availability and promotionsResolving delivery, pricing, shortage and order-related issuesLiaising with Credit, Planning, Logistics and other internal teamsProcessing credit notes in line with company proceduresIdentifying potential problems and ensuring they're resolved efficientlyLooking for opportunities to improve processes and the overall customer experienceAbout YouFluent French and English, both written and spokenPrevious customer service, order management or account support experienceExcellent communication and relationship-building skillsStrong organisational and problem-solving abilitiesCustomer-focused approachGood Microsoft Office skillsExcel experience would be advantageousExcellent attention to detailComfortable working across multiple internal departmentsAble to work independently as well as part of a teamWhat's on OfferHybrid working – 3 days from home and 2 days in the Nottingham officePensionLife insuranceHealthcare cash planPublic transport benefitsEmployee discountsPersonal development opportunitiesThis is a fantastic opportunity for a fluent French speaker with customer service experience to join an international business offering excellent flexibility and long-term career opportunities.

If interested, please apply today.