French-Speaking Customer Solutions Specialist

Make a real impact every day!As a Customer Solutions Specialist, you'll support customers via phone and email, resolving service and technical inquiries with confidence and care. You'll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.Please note that although this is a remote position, the work must be performed within Hungary!What You'll DoProvide customer and technical support, including troubleshooting and installation/deployment assistance for engineersResolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when neededMaintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teamsRequirementsWhat You BringStrong communication skills in English (B2) and French (C1)Customer-focused mindset and problem-solving skillsGood organizational skills and attention to detailBenefitsAt Transcosmos, you'll find a supportive team environment with real opportunities to grow.Paid trainingCompetitive salaryCafeteria benefitsMedicoverPlease note that although this is a remote position, the work must be performed within Hungary!