Front Desk, Administration, & Customer Service Executive

Key Responsibilities1. Front Office & Customer ServiceHandle incoming calls, emails, visitors, and customer enquiries professionally.Act as the first point of contact for customers and direct enquiries to the relevant departments.Respond to customer requests promptly and ensure appropriate coordination and resolution.Maintain professional communication and a welcoming front office environment.2. Customer Follow-Ups & CoordinationMaintain and update customer enquiry, quotation, and follow-up trackers.Follow up with customers and internal departments on pending enquiries, quotations, documents, and outstanding actions.Monitor deadlines and ensure timely responses and updates.Coordinate with the Sales, Design, and Engineering teams to track progress and communicate relevant updates.Escalate overdue tasks and unresolved customer requests to the appropriate personnel.Ensure pending actions are tracked through to completion.3. Microsoft Excel & ReportingCreate, maintain, and update Excel trackers, registers, databases, and reports.Track customer enquiries, follow-up dates, pending actions, deadlines, and task status.Use Excel functions such as XLOOKUP/VLOOKUP, IF, COUNTIF/SUMIF, sorting, filtering, conditional formatting, and data validation.Prepare daily, weekly, and monthly reports for management.Maintain accurate data and highlight overdue follow-ups, outstanding tasks, and items requiring attention.4. General AdministrationMaintain organised digital and physical filing systems.Handle data entry, document preparation, correspondence, and record keeping.Assist with meeting schedules, appointments, and internal coordination.Support general office administration and maintain accurate administrative records.Ensure documents and information are properly organised and readily accessible.RequirementsMinimum 2–3 years of relevant experience in administration, front office, or customer service.Exceptional written and verbal English communication skills.Strong Microsoft Excel skills, including formulas, lookups, filtering, conditional formatting, and reporting.Proficiency in Microsoft Word and Outlook.Excellent organisational skills, attention to detail, and time management.Proactive approach to follow-ups, with the ability to work independently and manage multiple tasks.