Front Desk Agent

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Compensation: $18.50 - $19 hourlyQualificationsPhysical ability to stand, walk, and lift up to 25 pounds as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.Strong customer service skills with a guest-focused approach. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. ResponsibilitiesHandle guest check-ins, check-outs, and payment processing with accuracy. Take reservations in person, via email, or over the phone, including group bookings. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directionsCoordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift