Front Desk Agent - Houston, TX

Front Desk Agent: Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role.

Key Responsibilities

Greet and welcome guests warmly and professionallyManage guest check-ins and check-outs, ensuring accurate informationAnswer phone calls and address guest inquiries efficientlyProvide guests with information about hotel facilities, services, and local attractionsHandle guest complaints and resolve issues promptlyProcess payments and maintain accurate financial recordsAssist with night audit duties when necessaryKeep the front desk area clean and organized

Qualifications

(English/Chinese) skills preferred, but not requiredStrong guest relations skills with a focus on hospitalityProficiency in operating phone systems and managing multiple calls simultaneouslyKnowledge of front desk operations and customer service best practicesStrong organizational and time management skillsAbility to handle challenging situations with patience and professionalismFamiliarity with hospitality management software is a plusMultilingual abilities are an asset

Benefits

401kDental insuranceEmployee discountsFlexible scheduleHealth insurancePaid time offVision insuranceHoliday PayPowered by JazzHRprAGnPG2Ks