Front Desk & Client Experience Associate – Pilates & Fitness Studio

FLEXX Studios | Broadway, Burlingame, CAPart-Time | $18–$21/hour + Bonus OpportunitiesJoin the FLEXX Team!FLEXX Studios is a boutique Pilates and fitness studio located on Broadway in Burlingame, offering Reformer Pilates, Mat Pilates, Strength Training, TRX, Yoga, and Kickboxing.We’re looking for an enthusiastic, dependable, and personable Front Desk & Client Experience Associate who loves connecting with people, thrives in a positive and energetic environment, and takes pride in delivering exceptional customer service.At FLEXX, our front desk team is the heart of the client experience. We’re looking for someone who brings warmth, initiative, professionalism, and a genuine interest in helping our community feel welcome and supported.OverviewWarmly welcome clients, check them into classes, and provide an outstanding studio experience.Assist new clients with class recommendations, bookings, memberships, and class packages.Support membership sales, client retention, referrals, and studio promotions.Answer phone calls, emails, and text messages promptly and professionally.Manage class reservations, client accounts, and scheduling using our studio management software.Maintain accurate class attendance and client records.Assist with opening and closing procedures and daily front desk operations.Help keep the reception area and studio spaces clean, organized, and welcoming.Work collaboratively with instructors and management to ensure smooth daily operations.Who We’re Looking ForFriendly, outgoing, professional, and genuinely passionate about helping people.Reliable, punctual, organized, and detail-oriented.Excellent verbal and written communication skills.Comfortable using computers, scheduling platforms, and basic technology.Self-motivated, proactive, and able to work independently.Comfortable discussing memberships, promotions, and sales opportunities.Able to multitask and problem-solve in a busy studio environment.Previous customer service, hospitality, retail, sales, or fitness studio experience is a plus.Interest in Pilates, fitness, health, or wellness is a bonus, but not required.Schedule & AvailabilityThis is a part-time, on-site position with opportunities for additional hours.We are especially interested in candidates with consistent weekday morning availability, Monday through Friday.Additional afternoon, evening, and weekend morning shifts may also be available.We value reliability, flexibility, and team members who can commit to a consistent schedule.Compensation & Benefits$18–$21 per hour, depending on experience and qualifications.Opportunities to earn performance-based bonuses.Complimentary FLEXX Studios membership.Family membership discounts.Employee perks and retail discounts.Referral rewards.A welcoming, supportive team environment.Opportunities for professional growth and additional responsibilities.How to ApplyWe’d love to learn more about you!Please submit your resume and a brief cover letter or introduction sharing:Why you’re interested in joining FLEXX Studios.Your relevant customer service, sales, hospitality, or fitness experience.Your specific weekly availability, including which weekday mornings you can consistently work.Your earliest available start date.We look forward to connecting with you!FLEXX StudiosBroadway | Burlingame, California