Front Desk Associate

Company Description Griffins Boxing and Fitness is a community-focused boxing gym dedicated to building confidence in a safe, welcoming, and family-oriented environment. Founded in 1999 by Owner/Coach Dave Brett, Griffins has grown into a 12,000 sq. ft. facility at 325 East Esplanade in North Vancouver, and is recognized as the largest boxing gym in Canada. The gym is NCCP recognized and features BCRPA certified coaches who deliver trademarked programs such as Boxfit® and Boxtech®, teaching the Glove System® to members ages 5 to 75. Griffins also runs specialized initiatives like Boxfit® Pink, supporting breast cancer warriors, and the Wings program, which provides access to youth facing barriers to boxing instruction. Staff at Griffins are friendly, positive, and motivated, helping members pursue goals ranging from improved fitness and quality of life to amateur competition.Role Description The Front Desk Staff role is a full-time, on-site position based at Griffins Boxing and Fitness in North Vancouver, BC. This role is responsible for welcoming members and visitors, answering inquiries in person and by phone, and creating a positive first impression of the gym. Day-to-day tasks include checking members in, processing registrations and payments, managing class bookings, and maintaining accurate records in the gym’s computer systems. The Front Desk Staff also supports communication between coaches and members, provides information about programs and events, and helps keep the reception area organized and presentable. This position plays a key role in ensuring a smooth, friendly, and efficient experience for everyone who comes through the doors.

Responsibilities

Oversee the day-to-day operations of the Club's front deskProvide exceptional customer service to all clients, ensuring a positive experienceGreet and check-in members, offering assistance and answering inquiriesManage phone calls and emails, promptly addressing customer inquiries and resolving issuesMaintain a clean and organized front desk areaCollaborate with other team members to ensure smooth operations and customer satisfactionAssist with light cleaning duties to maintain a clean and welcoming environmentOk with working without a personal cell phone on shift

Qualifications

Previous experience in customer service or a front desk role and Wellness Living experience is preferredStrong communication and interpersonal skillsExcellent problem-solving abilities and a proactive approach to resolving issuesAbility to multitask and prioritize responsibilities in a fast-paced environmentFriendly and approachable demeanor with a customer-centric mindsetPassion for health, fitness, and promoting a positive lifestyleWorking Hours may include:Weekdays - Daytime 9:00am-3:30 and/or Afternoon - 3:00pm-8:30pmSometimes Weekends - Saturday and Sunday 9am - 2pmSome Friday Evenings for community events 5 times a yearThese hours will be booked once hired and involves a full time scheduleWe appreciate all applications, but only candidates selected for an interview will be contacted.Job Types: Permanent, full-timeFull time hours: 30-40 hours per weekJob Type: Full-timePay: $18.25-$25.00 per hourExperience:Customer service: 1 year (preferred)The Wellness Living Software (or equivalent) : 1 year (required)Language:English (required)Work Location: In person (326 Esplanade E, North Vancouver, BC V7L 1A4)