Front Desk Executive

Role Summery:The Front Desk Executive will serve as the central point of contact for all school stakeholders, creating a positive first impression and ensuring smooth front-office operations including visitor management, communications, admissions support, and administrative tasks.Roles & Responsibilities:Welcome and direct all visitors including parents, students, prospective families, and guests professionally.Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.Assist with administrative tasks including maintaining school records, student files, and document management.Coordinate appointments for parents, students, and staff with teachers and administrators.Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.Address and resolve queries, concerns, or complaints from parents, students, or visitors professionally and courteously.Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.Maintain a clean, organised, and professional front desk area with updated school promotional materials.Qualifications & Experience:Any Graduate or Post Graduate.2–4 years of experience in a front desk, reception, or customer-facing role.Excellent command of English language (written and verbal).Proficiency in Microsoft Office and ability to quickly learn school management software.