Front Desk Executive Cum Tele Caller

Key ResponsibilitiesGreet and welcome visitors with a positive and professional attitude.Provide information about the company’s services, products, and policies.Manage check-ins and check-outs of visitors, ensuring all procedures are followed.Answer, screen, and forward incoming phone calls and emails.Make outbound calls to customers/clients as required.Follow up with existing and prospective customers through calls and messages.Explain company services, products, offers, or other relevant information to customers.Maintain records of calls, customer interactions, follow-ups, and enquiries.Handle customer enquiries professionally and coordinate with the concerned department when required.Schedule appointments, meetings, or follow-ups as instructed.Assist with various administrative tasks, such as data entry, filing, and document preparation.Maintain and update customer and visitor records accurately.Collaborate with other departments to support office operations and staff needs.Ensure the reception area is maintained in a clean, organized, and professional manner.Handle customer and company information with confidentiality.Perform other front desk, tele-calling, and administrative duties as assigned by management.Skills & QualificationsExcellent communication and interpersonal skills.Good verbal communication skills and a polite, professional telephone manner.Proficient in MS Office Suite (Word, Excel, Outlook).Strong organizational and multitasking abilities.Good follow-up and customer-handling skills.Ability to maintain accurate records and perform basic data entry.Ability to handle sensitive information with confidentiality.Positive attitude and professional appearance.Ability to work independently as well as coordinate effectively with other departments.