Front Desk Manager

Front Desk Manager – Joey’s DelhiLocation: DelhiDepartment: Front Office / Guest ExperienceEmployment Type: Full-TimeExperience: 2–5 years preferredIndustry Preference: Hostel / Backpacker Hostel / Boutique HospitalityAbout Joey’s DelhiJoey’s Delhi is a vibrant hostel built around affordable travel, great experiences, and bringing people together. We are looking for a Front Desk Manager who understands that a hostel is much more than a place to sleep.We need someone who can lead from the front, make guests feel welcome, solve problems quickly, drive revenue, and keep the front desk running smoothly.The RoleAs the Front Desk Manager, you will be the face of Joey’s Delhi and play a key role in shaping the guest experience.You will lead the front desk team, manage day-to-day operations, handle guest interactions, improve occupancy and revenue opportunities, and ensure that every guest leaves with a reason to recommend Joey’s.This is a hands-on role. We are looking for a go-getter who doesn't wait for problems to be solved — they take ownership and get things done.What We Are Looking ForThe Ideal CandidatePleasant, warm and confident personalityExcellent communication and interpersonal skillsGo-getter attitude with strong ownershipNaturally comfortable talking to strangers and building relationshipsEnergetic and enthusiastic about hospitality and travelGuest-first mindset without compromising business objectivesAbility to remain calm and solution-oriented under pressureSomeone who can lead a team while still being hands-onStrong commercial mindset — understands that the front desk can also drive upselling, extensions, activities and revenueHostel / backpacker hostel experience preferredExperience with hotel/hostel PMS and OTA platforms preferredComfortable working in a fast-paced environmentFlexible with shifts, weekends and public holidaysKey Responsibilities1. Front Desk OperationsManage the daily operations of the front deskEnsure smooth check-ins, check-outs and guest requestsMaintain accurate reservations, payments and guest recordsMonitor room/dorm availability and ensure effective inventory managementCoordinate closely with Housekeeping and other departmentsEnsure all SOPs are followed consistentlyHandle cash, billing and shift handovers accurately2. Guest ExperienceBe the face of Joey’s DelhiWelcome guests with warmth and enthusiasmBuild rapport with guests and create a friendly hostel atmosphereProactively identify and resolve guest concernsHandle complaints professionally and turn negative experiences into positive onesEncourage guests to participate in hostel activities and experiencesGather guest feedback and identify opportunities to improve the experienceMaintain strong ratings and reviews across OTA platforms3. Team ManagementLead, train and motivate the front desk teamPrepare and manage staff schedulesConduct effective shift handoversMonitor team performance and service standardsCoach team members on guest interaction, upselling and problem-solvingEnsure discipline, grooming and professional standards at the front desk4. Revenue & SalesThe Front Desk Manager should think beyond operations.Drive upselling of private rooms, upgrades, extensions and additional servicesIdentify opportunities to increase revenue from existing guestsEncourage direct bookings and repeat staysMonitor occupancy and room/dorm availabilityWork with the Sales and Marketing teams to maximise demandIdentify opportunities around local events, exhibitions and high-demand periodsHelp improve conversion from enquiries and walk-insTrack key front-office revenue metrics5. Hostel Community & ActivitiesHelp create a lively and social hostel environmentCoordinate with the team on hostel events and activitiesEncourage guest participationBuild relationships with travellers and local partnersUnderstand what makes hostel guests different from conventional hotel guestsEnsure Joey’s feels like a community, not just accommodationKey Performance IndicatorsSuccess in this role will be measured through:Guest satisfaction and review scoresFront desk operational efficiencyCheck-in/check-out accuracyGuest complaint resolutionUpselling and additional revenueDirect booking conversionRepeat guest businessTeam performanceSOP complianceOverall guest experienceExperience & QualificationsPreferred:2–5 years of experience in hospitality/front officePrior experience in a hostel or backpacker hostel is strongly preferredExperience managing a front desk/teamFamiliarity with PMS and OTA platformsGood command of English; Hindi is an advantageGraduate/Diploma in Hospitality or related field preferredMore important than qualifications:We value attitude, energy, ownership and guest-handling ability. Someone with the right attitude and strong hostel experience can be a better fit than someone with a conventional hotel background but limited guest engagement.Who Will Succeed at Joey’s?You will fit in if you:Talk to people easily.Take ownership.Solve problems instead of making excuses.Enjoy meeting travellers.Can motivate a team.Think about revenue, not just operations.Stay positive when things get hectic.Want to make things happen.If you are someone who says:“Let me figure it out.”rather than:“That's not my job.”We want to hear from you.Why Join Joey’s Delhi?Work in a young, energetic and traveller-focused environmentMeet travellers from across India and the worldOpportunity to grow within the hospitality industryHigh ownership and independence in the roleBe part of building a strong hostel community in DelhiPerformance-driven growth opportunitiesApply NowIf you are an energetic hospitality professional with a pleasant personality, strong ownership and a genuine passion for hostels and travellers, we would love to meet you.Experience the job. Own the role. Make Joey’s better every day.