Front Desk Manager

Massanutten | Great Eastern Resort ManagementFront Desk ManagerLead The Guest Experience At Massanutten ResortDo you have a passion for hospitality, guest service, and leading teams to success? Massanutten Resort is seeking an experienced Front Desk Manager to help create exceptional guest experiences while leading and developing a high-performing Front Desk team.As Front Desk Manager, you will serve as a key leader within our Guest Experiences division, overseeing daily operations, supporting team development, and ensuring every guest receives outstanding service from arrival to departure. This is an opportunity to make a meaningful impact at one of Virginia's premier resort destinations while building a culture of excellence, accountability, and engagement.What You Will DoLead the daily operations of a busy Front Desk department.Coach, mentor, and develop a team of 20+ employees.Foster a guest-focused culture that delivers exceptional service.Resolve guest concerns with professionalism and urgency.Drive employee engagement and team performance initiatives.Analyze operational trends and implement process improvements.Collaborate with resort leadership to achieve business goals.Manage departmental budgets, inventory, and operational standards.Develop procedures, training programs, and best practices that support long-term success. What We Are Looking ForWe are looking for a confident leader who enjoys developing people, solving challenges, and creating memorable guest experiences.Required5+ years of management experience in hospitality, customer service, or a related field.Strong leadership, communication, and organizational skills.Computer proficiency and comfort using business systems.Valid driver's license with an approved driving record.Must be at least 21 years of age.PreferredExperience with employee training and professional development.Resort or hotel operations experience.Knowledge of Microsoft Office and reporting tools.College degree or equivalent experience.CompensationAnnual Salary Range: $64,000 - $68,000ScheduleThis leadership role requires flexibility and visibility during resort operations.Variable schedule based on business needsWeekends requiredEvening availability requiredHoliday coverage as neededWhat We OfferA comprehensive benefits package designed to support your health, well-being, and career growth:Health, Dental, & Vision Insurance AvailablePaid Time Off (PTO) & HolidaysESOP (Employee Stock Ownership Plan)Employee Perks (discount on resort amenities, dining, retail, travel packages, and more)Professional Development & Internal Training OpportunitiesLeadership Growth & Career Advancement PathsApply Today!Apply now and provide remarkable experiences. Applications accepted until 2:00 PM on Wednesday, September 30.For more information, contact José Antonio Martínez at 540.289.3143.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.