Front Desk Manager

Front Desk Manager | Healthcare | Abu Dhabi🔹 Key Requirements5+ years of experience in Front Desk / Patient Services / Reception Management, within a healthcare or medical environmentStrong experience in managing front desk and patient-facing operationsArabic speaker is requiredExcellent communication, interpersonal and customer service skillsStrong leadership and team management abilitiesExperience handling patient concerns, complaints and service recoveryGood understanding of healthcare clinic workflows and patient journeyAbility to coordinate effectively with doctors, nurses, insurance and other departmentsProficiency in MS Office and relevant healthcare/CRM systems🔹 Key ResponsibilitiesManage the day-to-day operations of the Front Desk / Reception teamEnsure smooth and professional patient registration, appointments, check-in and check-outLead, supervise and support front desk staff to maintain high service standardsHandle patient feedback and complaints professionally and ensure timely resolutionCoordinate with clinical, billing, insurance and administrative teamsMonitor front desk KPIs, attendance, performance and service qualityEnsure compliance with clinic policies, procedures and healthcare standardsSupport the implementation of initiatives to improve patient experience and operational efficiencyPrepare reports and provide regular updates to management

Location: Abu Dhabi, UAEIndustry: HealthcareInterested candidates can send their CV via careers@snoclinics.com