Front Desk Manager

Company Description Vetic is a seed-funded pet healthcare startup founded by Gaurav Ajmera (Ex-COO, OYO and Ex-CBO, Pristyn Care), focused on integrating technology to deliver best-in-class medical experiences for pets and their families. The company aims to make pet healthcare more accessible through modern, well-designed clinics that emphasize convenience for pet parents. Each clinic offers advanced medical infrastructure, including diagnostics, X-ray capabilities, and integrated super specialty and grooming services under one roof. Vetic brings together a strong network of veterinarians to support collaborative, multidisciplinary care for diagnosing, treating, and preventing diseases in pets. This one-of-a-kind initiative is designed to elevate the clinic experience for both pets and humans.Role Description The Front Desk Manager is a full-time, on-site role based in Mumbai, responsible for overseeing all front desk operations and ensuring a welcoming, efficient experience for pet parents and visitors. This role includes managing reception activities such as greeting clients, handling check-ins and check-outs, coordinating appointments and reservations, and answering queries in person, over the phone, and via digital channels. The Front Desk Manager will supervise front desk staff, ensure adherence to service standards, and maintain accurate records in clinic management systems. Daily responsibilities also involve managing customer feedback, guiding visitors through clinic services, coordinating with veterinarians and support teams, and handling billing or documentation as needed. The role requires maintaining a clean and organized reception area, implementing process improvements, and supporting operational workflows to enhance overall customer satisfaction.Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating a positive clinic experience.Experience with front office operations and Receptionist Duties, such as managing check-ins, check-outs, and visitor guidance.Excellent Communication skills, both verbal and written, for handling client interactions and internal coordination.Ability to manage Reservations and appointment scheduling using digital systems or clinic software.Previous experience in hospitality, healthcare, or clinic front desk management is preferred.Proficiency with basic computer applications and comfort using CRM or appointment management tools.Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.Demonstrated ability to lead and train front desk teams while maintaining professional, inclusive conduct.High school diploma required; a bachelor’s degree in hospitality, business administration, or related field is an advantage.Genuine interest in pet care and willingness to work flexible hours, including weekends or holidays as needed.