Front Desk Officer

Position: Front Desk Officer

Department: Front OfficeProperty: Seda Residences MakatiReports To: Front Office Manager / Front Office SupervisorResponsible for providing efficient, courteous, and personalized service to guests and residents.

Handles front desk operations, guest requests, check-in/check-out, cashiering, and coordination with other departments to ensure a seamless guest experience.KEY RESPONSIBILITIESHandles guest and resident check-in, check-out, room assignments, and other front desk transactions.Provides prompt and professional assistance to guest and resident inquiries, requests, and concerns.Handles reservations, room moves, extensions, and other front office transactions as assigned.Processes cashiering, billing, payments, and other financial transactions accurately.Coordinates with Housekeeping, Engineering, Security, Finance, and other departments to address guest requirements.Handles guest complaints and service recovery in accordance with hotel standards.Maintains accurate guest records, reports, and proper shift endorsements.Ensures confidentiality and security of guest information and hotel property.Complies with hotel policies, SOPs, safety standards, and service standards.Maintains cleanliness, organization, and professional appearance of the Front Desk.Performs other related duties as assigned by management.QUALIFICATIONSBachelor's degree in Hospitality Management, Tourism, Hotel and Restaurant Management, or related field preferred.Preferably with 1 year relevant experience in hotel Front Office or guest service operations.Good communication and interpersonal skills.Customer-service oriented and able to handle guest concerns professionally.Computer literate and able to learn hotel systems.Flexible to work on shifting schedules, weekends, and holidays.CORE COMPETENCIESCustomer FocusService ExcellenceCommunicationTeamworkAttention to DetailProblem SolvingProfessionalism and IntegrityAdaptability