Front Desk Officer

Company Description Pulse and Flow Fitness is a modern fitness center focused on helping members achieve sustainable health and wellness through structured exercise programs and supportive coaching. The facility offers a range of services that may include personal training, group fitness classes, and tailored fitness plans for different experience levels. Team members are encouraged to create a welcoming, inclusive environment where all members feel supported in pursuing their fitness goals. The company values professionalism, reliability, and positive energy from every member of staff. Pulse and Flow Fitness is committed to providing a clean, safe, and motivating space for the community in Ondo State, Nigeria.Role Description The Front Desk Officer role is a full-time, on-site position based at Pulse and Flow Fitness in Ondo State, Nigeria. The Front Desk Officer will greet and check in members and guests, manage reception operations, and respond to in-person, phone, and digital inquiries in a courteous and timely manner. Daily tasks include handling membership registrations and renewals, maintaining accurate records, and coordinating bookings for classes or personal training sessions. The role also involves overseeing the front desk area, ensuring it is clean, organized, and stocked with necessary materials, as well as operating office equipment such as phones, computers, and printers. The Front Desk Officer will collaborate with trainers and management to share member updates, address customer concerns, and support smooth day-to-day facility operations.Qualifications Strong interpersonal skills and the ability to build positive, professional relationships with members and colleagues.Experience with receptionist duties, including greeting visitors, managing check-ins, and handling inquiries.Customer service skills with a focus on courteous communication, problem-solving, and member satisfaction.Comfort using office equipment and basic computer applications for scheduling, data entry, and communication.Knowledge of office administration practices, including record keeping and organizing documents.Good verbal and written communication skills in English; additional local language skills are an advantage.Ability to stay organized, manage time effectively, and handle multiple tasks in a busy environment.Prior experience in a fitness, hospitality, or customer-facing environment is an added benefit.Minimum of a high school diploma or equivalent; further training in administration or customer service is a plus.