Front Desk Officer

Seda Vertis North is seeking a warm, service-oriented, and detail-focused Front Desk Officer to be the face of the hotel and deliver exceptional guest experiences from arrival to departure. This role is responsible for providing efficient check-in and check-out services, handling guest requests, and upholding seda service standards to ensure every guest enjoys a seamless and memorable stay.Key ResponsibilitiesWelcome guests and efficiently handle check-in, check-out, room assignments, and payment transactions.Respond promptly and professionally to guest inquiries, requests, and concerns.Maintain accurate guest records, reservations, and billing information.Coordinate closely with Housekeeping, Reservations, Security, and other departments to ensure seamless guest experiences.Monitor room status, availability, and guest preferences to support operational efficiency.Process cashiering transactions and ensure accuracy of reports, postings, and documentation.Promote hotel facilities, services, and special offers to enhance the guest experience.Consistently deliver service in accordance with seda service standards, ensuring warm, personalized, and professional guest interactions.Adhere to hotel policies, procedures, and brand standards at all times.QualificationsBachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.At least 1 to 2 years of Front Office experience in a hotel environment is preferred.Strong understanding of Front Office operations, guest service standards, and hospitality best practices.Proficient in Opera Cloud PMS and Microsoft Office applications.Knowledge of seda service standards or experience in a branded hotel environment is an advantage.Excellent communication, interpersonal, and customer service skills.Strong attention to detail, problem-solving abilities, and a positive attitude.Able to work flexible schedules, including weekends, holidays, and rotating shifts.