Front Desk Officer

Sukh Chayn Residence Islamabad is hiringPosition: Front Desk Officer

Location: F-10 Markaz IslamabadThe Front Desk Officer role is a full-time on-site position located in Islamabad.

The officer will be responsible for managing the front desk, handling resident's complaints & receptionist duties, providing excellent customer service to residents and guests, managing office equipment, and assisting with general office administration tasks.As the welcoming face of Sukh Chayn Residence Islamabad, this role plays a pivotal part in creating positive first impressions. We are looking for an individual with a warm and approachable demeanor, combined with keen perception and unwavering professionalism. The ideal candidate will excel in customer service, ensuring that all visitors receive the utmost assistance and accurate information.Key ResponsibilitiesWarmly greet and welcome all guests, fostering a hospitable atmosphere.Maintain a tidy and well-organized front desk.Handle inquiries and address concerns, effectively forwarding complex issues to relevant departments such as Administration, Marketing, and Maintenance.Professionally manage phone calls.Reach out to clients/residents via outbound calls, emails and messages to remind customers of upcoming or overdue payments.Oversee various clerical and administrative tasks, including file management and data recording.Receive incoming mail, packages, and other deliveries, ensuring their proper distribution.Prepare outgoing correspondence, packages, and parcels.Efficiently manage email correspondence, sorting and forwarding messages as needed.Provide vital support to the Marketing, Finance, Admin & Project Department in various tasks.Issue key cards to clients, residents & guests ensuring secure and accurate access to the building.Utilize front desk management software and Customer Relationship Management (CRM) systems to maintain resident information and facilitate efficient operations.Be ready to take on additional responsibilities as assigned.QualificationsIntermediate or Bachelor’s degreeStrong interpersonal skills, including the ability to effectively communicate with diverse groups of peopleProficiency in English communication is mandatory.Minimum 3-4 Years of prior experience in receptionist duties, preferably in a hotel or residential settingFamiliarity with essential software, including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.Experience with office equipment, including multi-line phone systems.Knowledge of front desk management software and CRMs for efficient data management.Key Skills and CompetenciesAdaptability: Capable of adjusting to changing circumstances and tasks.Calm Demeanor: Maintain composure and professionalism, even in high-pressure situations.Multitasking: Effectively manage and prioritize multiple responsibilities.Planning and Organizing Skills: Ensure tasks are completed efficiently and in a well-organized manner.High Energy Level: Bring enthusiasm and positivity to the role.Flexibility: Willing to adapt and take on various duties as needed.This role requires working on a rotational shift schedule, including morning, evening, and night shifts.If you are a dedicated and customer-oriented professional, we invite you to join our team as our Front Desk Officer. Your role will be instrumental in leaving a lasting positive impression on our visitors and residents.Job Type: Full-timePay: PKR 75,000 - PKR 80,000