Front Desk/ Patient Care Coordinator

Company Description Twin Waves Wellness Center (TWWC) is a holistic chiropractic wellness center located in Solana Beach, California, serving the greater San Diego area. The center offers Network Spinal Analysis Care in a warm, memorable, and enlivening space where clients are supported in their healing journey. Twin Waves focuses on a vitalistic and empowering environment where each person feels seen, respected, and cared for. Using a holistic approach, the center is focused on the body’s own intelligence to support healing from emotional and physical trauma. The center stands apart from traditional chiropractic care by emphasizing whole-person wellness and customized support for each client.Role Description The Front Desk/Patient Care Coordinator is a full-time, on-site role based in Solana Beach, CA. This role is responsible for welcoming clients, managing check-in and check-out processes, and creating a calm, supportive front desk experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, updating client records, keeping clients on track with their care, guiding clients through their visit, and informing them about TWWC services and policies. Additional responsibilities include processing payments, maintaining a clean and organized front desk area, daily communication with clients, and assisting with marketing related projects.QualificationsStrong appointment scheduling skills, including managing calendars and confirming visits.Professional phone etiquette and clear, compassionate communication with clients.Experience with care coordination and supporting clients through their care journey.Familiarity with basic medical terminology and patient care procedures in a wellness or healthcare setting.Excellent organizational skills, attention to detail, and reliability in handling front desk duties.Ability to maintain confidentiality and follow privacy and safety protocols.Comfort working in a holistic or chiropractic environment and interest in wellness-focused care.Basic computer skills and experience with scheduling or practice management software.High school diploma or equivalent; prior front desk, customer service, or healthcare experience preferred.***Looking for a front desk superstar for this position! If you are looking for a place to call home, we'd love to meet you! Please send your resume and cover letter if interested. We will only be reviewing applicants who follow directions and send both resume and cover letter to info@twinwaveswellness.com. Please indicate that you found our post through linkedin!