Front Desk Receptionist

Front Desk Receptionist / Office Administrator — JD Watches

Location: New York, NY (Diamond District)Employment Type: Full-Time | 9:30 am to 6 pm, Monday to FridayCompensation: $20 + per hour, based on experienceABOUT JD WATCHESJD Watches is a family-owned luxury watch dealer with more than 30 years of history in New York's Diamond District.

We buy, sell, and finance some of the most sought-after timepieces in the world, and we've built our reputation on expertise, trust, and treating every client — and every watch — with real care.We're looking for a Front Desk Receptionist / Office Administrator to be the first point of contact for our clients and an essential part of our day-to-day operations. This role is ideal for someone who is professional, organized, detail-oriented, and comfortable working in a fast-paced luxury retail environment.THE ROLEThe Front Desk Receptionist / Office Administrator will oversee the front office and help ensure that every client who walks through our doors receives a welcoming, professional experience. You'll also provide administrative and operational support across the business, including communications, shipping, CRM management, travel coordination, and general office operations.This is a hands-on role that requires strong organization, attention to detail, professionalism, and the ability to manage multiple priorities throughout the day.WHAT YOULL DOServe as the first point of contact for clients entering the showroom, providing a professional, welcoming, and attentive experienceGreet clients upon arrival, manage customer intake and entry procedures, and offer refreshments.Answer and direct incoming phone calls and respond to general client inquiriesDirect clients and communications to the appropriate team memberAssist with scheduling and internal communication as neededManage incoming and outgoing packages, including preparing shipping labels and coordinating shipmentsTrack deliveries and maintain accurate shipping and logistics documentationUtilize HubSpot CRM to enter and update customer information, document client interactions, maintain accurate client records, and perform data entry related to customers, inventory, and general business operations.Assist with trade show planning and logistics, including booking flights, arranging hotels, coordinating car services, and organizing travel documentation based on information provided by managementOrder and maintain office supplies and ensure the front office remains fully stocked and organizedProvide general administrative support across the businessAssist the finance department with administrative tasks when requestedMaintain the cleanliness, organization, and presentation of the reception area, front office, and client spacesSupport the team with additional administrative and operational responsibilities as the business growsWHAT YOULL NEED1–3+ years of experience in a receptionist, office administration, executive assistant, customer service, hospitality, or similar client-facing roleExcellent communication and interpersonal skills, with a polished and welcoming presenceStrong organizational skills and exceptional attention to detailAbility to manage multiple priorities and stay organized in a fast-paced environmentComfortable answering phones, assisting clients, and communicating with team members across the businessStrong computer and administrative skills, including proficiency with Microsoft Office and/or Google WorkspaceAbility to learn and confidently use CRM and other business software; HubSpot experience is a plusDependable, punctual, and highly professional, with the ability to handle sensitive client and business information with discretionTeam-oriented attitude with a willingness to take initiative and assist wherever neededInterest in luxury retail, watches, jewelry, or the Diamond District is a plusCOMPENSATION$20+ per hour, commensurate with experienceFull-time positionOpportunity to grow within a rapidly expanding, family-owned luxury watch business