Front Desk Receptionist

Company Description Beyond Rehab Physiotherapy is a physiotherapy clinic committed to delivering high-quality, evidence-based rehabilitation and wellness services. The clinic focuses on personalized treatment plans that help individuals recover from injuries, manage chronic conditions, and improve overall mobility and function. A collaborative team of physiotherapists and support staff works together to provide a welcoming, professional environment for clients. The clinic values empathy, clear communication, and efficiency in every interaction, creating a positive experience from the first point of contact at the front desk.Role Description The Front Desk Receptionist is a full-time, on-site role based at Beyond Rehab Physiotherapy in Dubai. This role is responsible for greeting clients, managing check-ins and check-outs, answering phone calls, and responding to email and in-person inquiries in a professional manner. Daily tasks include scheduling and confirming appointments, maintaining accurate patient records, handling payments, and coordinating with physiotherapists and other staff to ensure smooth clinic operations. The receptionist also performs basic clerical duties such as filing, data entry, and managing correspondence, while helping maintain a clean and organized reception area. The role requires consistent punctuality, attention to detail, and a focus on delivering a courteous and efficient front desk experience.Qualifications Candidates should possess strong receptionist duties and front desk coordination skills, including appointment scheduling and visitor management.Candidates should possess professional phone etiquette and clear communication skills for handling calls and client inquiries.Candidates should possess clerical skills such as data entry, filing, and basic record-keeping.Candidates should possess customer service skills, with the ability to manage client needs and concerns in a calm, respectful manner.Proficiency in English (spoken and written); additional languages commonly used in Dubai are an advantage.Comfort using clinic management software, email, and standard office applications (e.g., MS Office or equivalent).Previous experience in a healthcare clinic, wellness center, or similar front desk environment is preferred.Minimum of a high school diploma; further training in office administration or healthcare administration is beneficial.Strong organizational skills, reliability, and the ability to work in a diverse, team-oriented environment.