Front Desk Receptionist

About the companyOur client is a well-established organisation in Dubai. They’re looking for a Receptionist to join their customer-facing team.About the roleYou’ll be the first point of contact for a high volume of customers and visitors every day. You’ll welcome guests, understand what they need, and guide them to the right team or service. You’ll work alongside other receptionists to keep the front office running smoothly.Key responsibilitiesWelcome customers and visitors professionally and manage daily footfall at the reception areaUnderstand each visitor’s request and direct them to the right department, or guide them to the right online service where possibleAnswer incoming calls and emails and route them to the relevant teamsLog visitor and customer details accurately in the CRM systemHandle VIP guests and senior management visitors with care and discretionManage meeting room bookings and visitor accessCoordinate couriers and deliveries (FedEx, Aramex and others)Monitor reception supplies and stationeryHandle customer concerns calmly and escalate when neededPrepare simple daily and monthly reportsRequirements2+ of front desk or receptionist experience in the UAE, ideally in real estate, hospitality or a corporate environmentBachelor’s degreeFluent Arabic and English, spoken and writtenExperience in a high-volume, customer-facing settingConfident with MS Office (Outlook, Excel) and CRM systemsPolished, professional presentation and a calm, friendly mannerCurrently based in the UAE