Front Desk Receptionist/Front Office Manager

Position OverviewWe are seeking a professional, welcoming, and guest-focused Front Desk Receptionist / Front Office Manager to deliver exceptional service and oversee front desk operations. The ideal candidate will have excellent communication and organizational skills, a polished professional manner, and the ability to ensure a seamless and memorable guest experience from arrival through departure.Key ResponsibilitiesWelcome and assist guests with a warm, professional, and personalized approach.Manage check-in and check-out procedures efficiently and accurately.Handle guest enquiries, reservations, requests, and general front desk communications.Provide accurate information regarding hotel facilities, services, local attractions, and guest arrangements.Maintain accurate guest profiles, reservations, payments, and relevant records.Handle payments, billing, cash transactions, and daily financial procedures accurately.Respond to guest feedback, complaints, and special requests professionally and effectively.Coordinate closely with Housekeeping, Reservations, Restaurant, Concierge, and other departments to ensure smooth guest experiences.Manage VIP, corporate, group, and special occasion arrivals with discretion and attention to detail.For Front Office Manager: oversee daily front office operations and ensure consistently high service standards.For Front Office Manager: lead, train, coach, and motivate the front office team.For Front Office Manager: manage staff schedules, shift allocation, daily briefings, and operational procedures.Monitor front office performance, guest satisfaction, and operational KPIs.Ensure compliance with company policies, health & safety requirements, and front office procedures.Maintain a professional, welcoming, and well-presented front desk environment.Represent the hotel and brand with professionalism, discretion, and exceptional hospitality standards.Requirements & QualificationsPrevious experience in Front Desk, Front Office, Reception, Guest Services, or Hospitality Management is preferred.Previous supervisory or management experience is highly desirable for the Front Office Manager position.Excellent communication, interpersonal, and customer service skills.Professional, polished, and welcoming manner with strong attention to guest needs.Strong organizational skills with the ability to multitask and prioritize effectively.Excellent problem-solving skills and ability to remain calm under pressure.Experience with hotel PMS, reservation systems, POS systems, and Microsoft Office is preferred.Strong understanding of front office procedures, guest services, and hospitality standards.Experience handling VIP, HNW, corporate, or international guests would be an advantage.Strong leadership and team management skills for the Front Office Manager position.High attention to detail and accuracy when handling guest information and financial transactions.Flexible to work shifts, weekends, public holidays, and overnight shifts where required.Experience in luxury hotels, five-star hospitality, fine dining, or premium service environments would be an advantage.Fluent English required; additional languages would be an advantage.