Front Desk Receptionist -UAEN

Job PurposeTo be the first point of contact for guests, members and visitors at Surf Abu Dhabi, delivering a warm and professional welcome at all times. The role manages day-to-day front desk operations, including check-ins, bookings, enquiries and payments, and coordinates with the operations, coaching and facilities teams to ensure a smooth, safe and high-quality guest experience.Roles, Responsibilities, DutiesGuest Reception & Front DeskWelcome guests, members and visitors in a warm, courteous and professional manner.Manage guest check-in and check-out, access passes and visitor registration.Provide accurate information on surf sessions, lessons, memberships, facilities, events and services.Keep the reception area clean, organised, presentable and well stocked.Bookings & PaymentsHandle bookings, reservations, cancellations and amendments through the booking system.Process payments, refunds and receipts accurately, and complete the daily cash and card reconciliation.Maintain accurate daily records of bookings, attendance and transactions.Communication & Guest EnquiriesAnswer phone calls, emails and walk-in enquiries promptly, and direct them to the right team.Handle guest feedback and concerns professionally, resolving them where possible and escalating where required.Inform guests of any schedule changes, session updates and safety information.Coordination & Operational SupportCoordinate with the operations, coaching and facilities teams to support smooth day-to-day operations.Report maintenance issues, safety concerns and incidents to the relevant teams in a timely manner.Follow health, safety, emergency and security procedures at the front desk.Administrative SupportSupport filing, data entry, guest database updates and daily/weekly front desk reports.Manage incoming and outgoing correspondence, deliveries and visitor appointments.General SupportSupport daily front office activities and ensure timely completion of assigned tasks.Perform any other duties assigned by management.QualificationUAE National.High school diploma or equivalent; a diploma in Hospitality, Tourism, Business Administration or a related field is an advantage.Minimum 1–2 years of experience in a reception, front desk, guest relations or customer service role, preferably in hospitality, leisure, sports or attractions.Experience with booking/reservation systems and handling payments (POS).Proficiency in Microsoft Office (Word, Excel, Outlook).Fluency in Arabic and English.Experience and CompetenciesWarm, welcoming and guest-focused attitude.Excellent verbal and written communication skills.Professional presentation and grooming.Strong organisational skills and attention to detail.Ability to stay calm and manage multiple guests and enquiries at busy times.Team player who is punctual and reliable.