Front Desk Representative

Pay: From $18.00 per hourJob description:We are currently looking for a full time Front Desk Agent to join our team at the Sheraton Agoura Hills Hotel. As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. Previous hotel experience or other customer service roles is preferred however, not mandatory.Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, debit, or credit. Process all check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check-in.Supply guests with directions and information regarding property and local areas of interest.Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors/managers.The Sheraton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Sheraton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Qualifications and SkillsThe ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. Include holding a High School diploma or equivalent, plus one year front desk/guest service experience including some supervisory training/experience. Must be able to work weekends, and/or holidays and rotating shifts AM/PMThe minimum qualifications for this position are:Must be 18 or olderMust have at least one year of Front Desk hotel experienceEligible to work in United States PunctualityHigh school degree or equivalentStrong computer skills (Microsoft, excel, outlook)Pleasant telephone demeanorAble to sit and work at a computer keyboard for extended periods of timeAbility to handle stressful situations in a calm, professional mannerMust have the ability to communicate clearly and directly with guests using a positive, clear speaking voiceMust have the ability to work a varied schedule that may include evenings, nights, and weekendAble to stoop, kneel, bend at the waist and reach on a daily basis.Able to lift and move up to 20 pounds occasionally.Ability to stand during shiftsMUST HAVE OPEN AVAILABILITY.Job Type: Full-time

Benefits

Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceApplication Question(s):At least 1 year of front desk experienceExperience:Hotel: 1 year (Preferred)