Front Desk Staff

Front Desk team at ALPHA GYM Bali is responsible for welcoming members and guests, managing check-ins and check-outs, and providing information about gym services, classes, and promotions. This full-time, on-site role in Bali, Indonesia includes handling phone calls, responding to inquiries, and scheduling appointments or class bookings. The Front Desk Staff will process membership registrations and payments and ensure the reception area is clean, organized, and presentable. The role also involves coordinating with trainers and other team members, addressing member concerns professionally, and supporting basic administrative tasks as needed.

Qualifications

• Strong customer service skills with a friendly, approachable, and professional manner when interacting with members and guests.
• Proficient communication skills, including clear spoken and written both in Bahasa & English; additional language skills are an advantage.
• Good phone etiquette and the ability to manage incoming calls, messages, and follow-ups efficiently.
• Basic computer literacy, including familiarity with email, scheduling software, and point-of-sale or membership systems.
• Strong organizational skills, attention to detail, and the ability to handle multiple tasks in a busy environment.
• Ability to work on-site full time, including possible weekends or shifts, with reliability and punctuality.
• Fresh Graduates are welcome. Preferably for candidates from Bali Area.