Front Desk Supervisor

Company Description Concord Hospitality Enterprises Company is an award-winning hotel management and development organization known for its strong performance and commitment to service excellence. With a team of over 7,000 dedicated associates, the company combines entrepreneurship, deep industry experience, and innovative practices to drive success. Concord’s focus on technical excellence and operational efficiency supports long-term market sustainability and strong returns. Team members join a culture that values collaboration, growth, and building lasting partnerships with guests, owners, and communities.Role Description The Front Desk Supervisor is a full-time, on-site role based in Roslyn, NY. This role oversees daily front desk operations, ensuring efficient check-in and check-out processes, accurate handling of reservations, and timely responses to guest inquiries. The Front Desk Supervisor leads and supports front desk team members, providing guidance on service standards, resolving escalated guest issues, and maintaining a welcoming, professional lobby environment. Responsibilities include monitoring staff schedules, training new team members, enforcing policies and procedures, and coordinating with housekeeping and other departments to meet guest needs. The role also involves reviewing front desk reports, managing cash and payment procedures, and promoting guest satisfaction through consistent, high-quality customer service.Qualifications Strong supervisory skills with experience leading, coaching, and scheduling front desk or customer-facing teams.Professional phone etiquette and ability to manage high call volumes, inquiries, and reservations efficiently.Proficiency in receptionist duties, including check-in/check-out, handling guest requests, and managing front desk systems.Commitment to customer service and customer satisfaction, with a track record of resolving issues and creating positive guest experiences.Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and management.Ability to remain calm and organized in a fast-paced environment and to handle multiple tasks with attention to detail.Experience in hospitality or hotel front desk operations preferred; knowledge of hotel property management systems is an advantage.High school diploma or equivalent required; additional training or education in hospitality or business is a plus.Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.