Front of House

About usStephanie Lebby Hair is a premium salon built on thoughtful care, craft and community. We’re known for creating a calm, elevated experience while delivering exceptional hair services. We're looking for a warm, organised, and switched-on Front of House to be the face of Stephanie Lebby Hair. You'll keep the salon running smoothly day to day, from managing the diary and looking after clients, to handling communications and keeping operations on track.What You'll Be DoingOpening the salon and preparing the space for clients and stylists each dayGreeting clients, managing check-in and check-out, and serving refreshmentsManaging the salon diary — bookings, rescheduling, cancellations, and last-minute changesHandling all client communication across phone, email, WhatsApp, Instagram, and TikTokEnforcing booking policies and logging and resolving complaints professionallyCoordinating call-out events — managing travel, logistics, pricing, and diary adjustmentsProcessing payments and refundsMaintaining stock levels, completing regular checks, and carrying out reordersWhat We're Looking ForAt least 1 year customer service experienceA clear communicator - written and verbal - across multiple platformsWarm, professional, and confident in a client-facing environmentHighly organised with the ability to juggle a busy, fast-moving diaryCalm under pressure with a practical, solutions-first approachExperience in a salon or beauty environment is a plus but not essentialComfortable with booking systems and social platformsBenefits 20% friends & family discount on all salon servicesRegular team socials and work outingsHands-on experience across client relations, operations, and social mediaExposure to a growing brand in the premium hair space