Front of House Manager

£50,000 - £55,000 plus an excellent benefits package to include an annual bonus Five days required on site in the businessWe’re looking for an experienced and dynamic Front of House Manager to lead and develop two teams across a Residential and Commercial portfolio.This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.What you’ll be responsible forLeading and developing teams across two locations initiallyDriving operational excellence, service standards and continuous improvementBuilding strong relationships with clients, stakeholders and building management teamsManaging budgets, P&L and financial performanceMonitoring and improving key performance indicators across financial, people and quality measuresSupporting recruitment, onboarding, training, performance management and succession planningDelivering engaging events and activations that enhance customer experience and support ESG objectivesEnsuring compliance with health & safety, security, operational and company proceduresIdentifying opportunities for innovation, technology and best-practice improvementsbout youWe’re looking for someone who has the following:At least 2 years’ experience managing Front of House operationsA background in luxury hospitality, 5-star environments, corporate services or a similarly high-service settingProven experience leading, mentoring and developing teamsExcellent stakeholder management and relationship-building skillsExperience handling HR processes, including investigations, performance management and sensitive employee mattersExceptional organisational skills and attention to detailA genuine passion for customer service and delivering excellenceA professional, adaptable and positive approachStrong Microsoft Office skills, includingg Word, Excel, PowerPoint and TeamsThe role📍 Five Days in the business, Monday - Friday with occasional evenings to check in with staff members🚗 Service elevation is a requirement, so a background in implement SOP's is essential👥 Stakeholder management in terms of the community and residents is a requirement⭐ High-profile, premium Front of House environments