Front of House Manager

Activus Recruitment are seeking an experienced Front of House Manager on behalf of our client, a prestigious private members' club based in Aberdeen.This is an exciting opportunity for a proven Front of House leader to take full responsibility for the day-to-day front-of-house operation within an exclusive private members' environment.The successful candidate will be responsible for delivering consistently exceptional service, managing and developing a high-performing team, overseeing operational standards, and ensuring members and their guests receive a first-class experience at all times.This role is ideally suited to an ambitious, polished, and highly organised manager with exceptionally high standards, strong attention to detail, and a genuine understanding of client and member expectations. The ability to build strong professional relationships, anticipate members' needs and handle queries or concerns with discretion and professionalism is essential.Key ResponsibilitiesTake overall responsibility for the front-of-house department and daily operations.Lead, manage and develop front-of-house staff to achieve consistently exceptional service standards.Build and maintain strong relationships with members, clients, guests and key stakeholders.Understand and anticipate member expectations, ensuring a high level of personal service and attention to detail.Act as a key point of contact for members, managing requests, queries and concerns professionally and discreetly.Recruit, onboard, train and support team members.Manage staffing levels, rotas, holidays and absence management.Monitor departmental performance and implement service improvements where required.Maintain exceptionally high standards of presentation, cleanliness, organisation and customer care throughout the front-of-house operation.Ensure the venue consistently reflects the standards and reputation expected of a private members' club.RequirementsPrevious experience in a Front of House Management or similar senior hospitality role.Experience working within a high-end, premium or private members' environment would be highly advantageous.Strong leadership and people management skills, with the ability to set and maintain high standards.Excellent attention to detail and a commitment to delivering consistently high levels of service.A polished, professional and personable approach with the ability to communicate confidently with members, clients and senior stakeholders.Experience managing employee performance and development.Excellent communication and interpersonal abilities.Strong organisational and problem-solving skills.A genuine passion for exceptional hospitality and delivering a personalised client experience.Confident in managing client and member expectations, including handling sensitive or escalated situations with tact and discretion.Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.Experience working within a licensed venue would be advantageous.A valid Scottish Personal Licence and previous bar experience would be preferred.BenefitsCompetitive salary.Career progression opportunities.Ongoing training and development.Supportive and professional working environment.Opportunity to work within an exclusive private members' club environment.ApplyIf you are an experienced Front of House Manager with a passion for exceptional hospitality, high standards and delivering a first-class experience to discerning members and clients, we'd love to hear from you.