Front of the house

About Makers Makers is an artisanal luxury chocolaterie and coffee shop located in the heart of Chelsea. Every creation – from chocolates and baked goods to soft serve and more – is made with clean ingredients and is 100% dairy free, wheat free, seed oil free, and refined sugar-free. In just a short time, Makers is is building a loyal following and establishing itself as a destination for a new kind of indulgence.The RoleAs a Front of House Team Member, you are the heart of the customer experience. With genuine warmth, precision and infectious energy, you’ll guide guests through our world of luxurious, healthy chocolate – offering exceptional service, beautifully crafted drinks, and a spotless, inspiring boutique environment. Above all, you’ll help deliver the elevated experience Makers is known for.Start Date: ASAPLocation: Chelsea, SW3**Please check your commute before applying**What You’ll DoProvide warm, personalised service that makes every customer feel seen, welcomed, and delighted.Drive daily sales through deep product knowledge, engaging storytelling, and natural charisma, and contribute to the achievement of store revenue targets.Keep the boutique immaculate – restocking product displays, cleaning surfaces, and ensuring flawless presentation and maintaining the brand’s high standards.Prepare and serve drinks with precision and flair, maintaining bar cleanliness and presentation at all times. Training provided.Support deliveries, stock management, and inventory with care and efficiency.Maintain a clean, organised, and safe boutique environment.Contribute to a joyful, high-performance team culture where excellence is second nature.Who You AreObsessed with detail – no smudge, stockout, or crooked label escapes your eye.Naturally bubbly, warm, and full of charm – a born people-person with real presence.Relentlessly positive and hardworking – nothing is beneath you, and you bring energy to everything.Highly coachable – open to feedback, hungry to grow, and collaborative without ego.Clean, organised, and proud of running a tight ship with elegance and care.A strong salesperson with the ability to turn every interaction into delight (and revenue).RequirementsExperience in luxury retail, café, or hospitality.Passion for chocolate, health-conscious indulgence, and beautiful things.You must be authorised to work in the UK.Availability on weekends and holidays.Ready to be part of something special? Apply now.Check us out here https://www.instagram.com/makerslondon_/Job Type: Full-timeBenefits:Company pensionEmployee discountFree fitness classesSick payExperience:luxury retail or luxury hospitality: 1 year (preferred)Work authorisation:United Kingdom (required)Work Location: In person