front of the house

Front of House & Guest Relations ManagerGoldrush Sports Coffee | BangaloreAbout GoldrushGoldrush Sports Coffee is a performance led coffee, nutrition and lifestyle brand built around coffee, sports, fitness, nutrition and community.We are not just serving coffee. We are building a community of people who believe in fuelling their bodies right, moving better and performing better.Role PurposeWe are looking for a Front of House & Guest Relations Manager who is passionate about fitness, sports, hospitality and people.You will be the face of Goldrush at the store — responsible for creating an energetic, welcoming and high-performance environment where every guest feels recognised, valued and part of the Goldrush community.The ideal candidate should genuinely enjoy interacting with people and ideally be someone who lives an active lifestyle, follows sports, trains, runs, plays a sport or is passionate about fitness and wellness.Key Responsibilities1. Guest Experience* Own the complete guest experience from the moment a customer walks in until they leave.* Welcome every guest with warmth, energy and confidence.* Build relationships with regular customers and members.* Understand guest preferences and proactively recommend products.* Ensure every guest receives consistent, friendly and knowledgeable service.* Handle feedback and complaints professionally and turn difficult situations into positive experiences.* Create a culture of unreasonable hospitality within the team.2. Store Leadership* Manage the Front of House team and daily floor operations.* Ensure the store is clean, organised, energetic and ready for service.* Maintain Goldrush service standards and SOPs.* Conduct daily team briefings.* Monitor service speed, presentation and customer interaction.* Coordinate closely with the kitchen and bar team to ensure smooth service.* Train new team members on hospitality and guest engagement.3. Goldrush Community Building* Become the face of the Goldrush community at the store.* Engage with runners, athletes, gym-goers, golfers, cyclists and fitness enthusiasts.* Encourage customers to participate in Goldrush runs, challenges, events and community activities.* Build relationships with local gyms, fitness studios, sports clubs and communities.* Increase Goldrush membership through genuine customer engagement.* Help create a store environment that feels like a mini sports and performance community, not just a café.4. Product Knowledge & Nutrition* Develop strong knowledge of Goldrush coffees, super drinks, protein products and food.* Understand the basic nutritional positioning of our products.* Confidently explain products based on customer goals such as:  * Energy  * Performance  * Recovery  * Protein  * Healthy eating  * Weight management* Never make medical or therapeutic claims; communicate nutrition information accurately and responsibly.5. Sales & Customer Engagement* Drive store sales through excellent hospitality and product knowledge.* Identify opportunities for upselling and cross-selling without being pushy.* Promote memberships and new product launches.* Encourage repeat visits and customer loyalty.* Track customer feedback and identify opportunities to improve the menu and experience.6. Events & Activations* Support and lead store-level fitness and community events.* Help organise Goldrush 5K runs, fitness challenges, athlete meet-ups, workshops and product launches.* Welcome athletes, influencers, corporate guests and community partners.* Ensure events reflect the Goldrush brand and hospitality standards.Key Performance IndicatorsThe role will be measured on:* Guest satisfaction* Repeat customer rate* Membership conversions* Store sales* Average order value* Customer feedback* Service speed* Team performance* Event participation* Community engagement* Store hygiene and operational standardsThe Person We Are Looking ForMust Have* 2–4 years of experience in hospitality, F&B, premium retail, fitness or customer-facing businesses.* Strong communication and interpersonal skills.* Excellent grooming and presentation.* Leadership ability and confidence managing a team.* High energy and positive attitude.* Strong customer-service orientation.Strong Advantage* Someone who actively runs, trains, plays sport, goes to the gym, cycles, swims, golfs or participates in fitness events.* Knowledge of sports and fitness culture.* Experience working with fitness communities, gyms, athletes or lifestyle brands.* Passion for nutrition, coffee and performance.Personality We WantEnergetic. Warm. Confident. Disciplined. Curious. Sporty.You should be the person who knows the regular customer’s name, remembers what they drink, can talk about the weekend’s race, understands why someone orders a protein shake after training and can make a first-time guest feel like a Goldrush member.Career GrowthThis is a high-ownership role in a rapidly growing brand.The right candidate can grow into:Front of House Manager → Store Manager → Cluster Manager → Operations & Community LeadershipGoldrush PhilosophyWe don’t just serve coffee.We fuel people who want to perform better.If fitness, sport, hospitality and people genuinely excite you, this could be your place.