Front Office Agent

Job DescriptionWe believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.As a Front Office Agent, you are responsible for welcoming guests upon arrival, ensuring that the registration process is smooth and efficient whilst, communicating hotel services and promotions.Key ResponsibilitiesHandling all formalities for individual and group arrival, departures and queries.Greetings and checking in with guests.Putting guest care as a priority, with every effort being made to meet guests’ needs and demands.Answering phone calls and emails promptly and in a professional manner that reflects the hotel brand.Performing general switchboard duties.Familiarisation with the Hyatt Scores and other review platforms.Maintaining a working knowledge of the sales and front office areas, credit policy, different room types and hotel services.Working closely with other departments to ensure proper communication.RequirementsExcellent command of English. Other languages would be an asset.Opera knowledge is a must.The ideal candidate will have previous front desk, customer service experience and professional presentation.Currently residing in Malta.Able to work shift duties, including evenings, weekends, and / or holidays.BenefitsFree on-site parking at Bay Street Car ParkComplimentary colleague mealsExclusive dining discounts across our restaurantsAccess to Hyatt’s Global Colleague Benefits, including:Discounted rates for you, your family, and friends at Hyatt hotels worldwide (subject to availability and programme terms)Participation in Hyatt’s world-class learning and development programsComplimentary Headspace subscriptionAt Hyatt Regency Malta, we are proud to be a fair and inclusive employer. We celebrate diversity and are committed to providing equal employment opportunities to all individuals regardless of gender, age, nationality, disability, religion, sexual orientation, or any other protected characteristic. Our hiring decisions are based on merit, qualifications, and business needs.Become part of a team shaping the future of hospitality: more human, more connected, and more sustainable. Here, every role matters. Your ambition has room to grow. Your voice is welcomed. And your career becomes a journey powered by care.