Front Office Agent (f/m)

Opis firmyRaffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.Opis oferty pracyTo consistently provide thoughtful, caring and sincere service to our GuestsTo greet, check in and settle guest accounts while ensuring all service standards are followedTo assist Guests regarding hotel facilities in an informative and helpful wayTo respond to each Guest who approaches the Reception DeskTo drive rate through up-selling room brandsTo follow department policies, procedures and service standardsTo follow all safety policiesOther duties as assignedKwalifikacjeWritten and verbal communication skills in Polish and EnglishPrevious customer related experience preferredPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times