Front Office Agent - Receptionist

About the CompanyFLOK is a hospitality company that revolutionizes traditional accommodations with a focus on design, community, and innovation, with over 450 properties across five countries, from cozy boutique hotels to buzzing co-living spaces. Our properties are located in Zagreb, Sarajevo, Sofia, Brussels, Belgrade, and the Adriatic Coast.As a Front Office Agent / Receptionist, you will be a part of the day-to-day operations in our hotels, first point of the contact for the guests, ensuring pleasant and memorable experience for our guests. Responsibilities:Guest Service●      Welcome guests and manage check-in and check-out●      Assist guests with inquiries, requests, and information about the hotel, its amenities, and the city●      Handle guest complaints and issues promptly, aiming for full resolution●      Maintain relationships with guests throughout their stay, communicating relevant policies and informationFront Desk & Administration●      Maintain a clear understanding of room availability and rates●      Collect payments, process transactions, and issue receipts●      Keep accurate records of guest accounts and financial transactions●      Relay messages and information between guests and other hotel departments●      Keep the front desk area clean, organized, and well-stocked●      Complete daily reports and paperwork accurately●      Use the company's software and tools on a daily basisSecurity & Facilities●      Monitor the entrance and ensure only authorized individuals enter the property●      Follow security and safety protocols, reporting any incidents to management●      Handle minor logistical and technical issues, including routine checks of in-room appliancesRequirements●      Working flexibility (shifts and outside regular working hours)●      Good communication skills (verbal and written) — English & Serbian●      Previous experience in hospitality is an advantage but not necessary●      Good teamwork and organizational skills●      Proactive, reliable, and responsible●      Ability to follow instructions and established procedures●      Strong customer focus and service mindset●      Basic PC skills●      Knowledge of another foreign language (besides English) is an advantage