Front Office Ambassador

Company Description Address Hotels + Resorts is a premium luxury lifestyle hotel and residence brand with properties in highly sought-after locations across the UAE, Egypt, Turkey, and upcoming openings in Saudi Arabia and Bahrain. The brand is known for its fusion of iconic experiences, intuitive hospitality, and world-class leisure facilities, creating memorable stays for guests celebrating special moments. Hotels are situated in vibrant urban centers, including Downtown Dubai, close to major attractions such as Burj Khalifa, Dubai Fountain, Dubai Mall, and Dubai Opera. Guests enjoy exceptional city and waterfront views, elevated shopping at global retail destinations, distinctive dining and wellness offerings, and convenient access to key business districts.Role Description The Front Office Ambassador is a full-time, on-site role based in Dubai, responsible for delivering a seamless and welcoming guest experience from arrival to departure. Day-to-day tasks include greeting guests, managing check-in and check-out procedures, handling reservations and inquiries, and providing accurate information about hotel facilities, local attractions, and services. The role involves coordinating with other departments to address guest requests, resolving issues promptly and professionally, and ensuring that front desk operations meet brand standards for luxury hospitality. The Front Office Ambassador also supports cash and payment handling, maintains accurate records, and contributes to a polished lobby environment that reflects the Address Hotels + Resorts brand.Qualifications Strong customer service, guest relations, and interpersonal skills, with a warm and professional approach to hospitality.Excellent communication abilities in English (additional languages are an advantage), including clear verbal communication and confident telephone etiquette.Front office or hotel reception experience, with familiarity in check-in/check-out procedures, reservation systems, and basic cash handling.Proficiency with hotel property management systems and standard office software, along with attention to detail in data entry and record keeping.Ability to remain calm under pressure, prioritize tasks, and resolve guest issues promptly while maintaining discretion and confidentiality.Professional appearance and demeanor, with a commitment to representing the brand’s luxury standards at all times.Flexible to work shifts, weekends, and holidays as required by hotel operations.Diploma or degree in Hospitality, Tourism, Business, or a related field preferred; prior experience in luxury or upscale hotels is highly beneficial.