Front Office & Education Operations Executive

Organisation: VRAcademi AI Educational Technologies Research LLCLocation: Dubai Sports City, Dubai, UAEEmployment Type: Full-timeIndustry: Education / EdTech / TrainingAbout VRAcademiVRAcademi is a future-technology education organisation delivering programmes for students and professionals across AI, Robotics, Coding, Game Development, XR, Digital Design, Filmmaking and other emerging technologies.We are looking for a highly organised, proactive and people-oriented Front Office & Education Operations Executive to manage the day-to-day operations and administration of our academy.This is not purely a reception role. The successful candidate will be responsible for ensuring the smooth functioning of the centre and will act as a key coordination point between students, parents, instructors, management and school operations teams.Key Responsibilities1. Front Office & Parent Coordination* Manage day-to-day front office operations and maintain a professional and welcoming environment.* Act as a primary point of contact for students, parents and visitors.* Handle enquiries through phone, WhatsApp, email and in-person communication.* Coordinate student arrivals, departures and classroom movements.* Communicate schedules, reminders, changes and important programme updates to parents.* Coordinate parent meetings, orientations, showcases and student events.* Handle routine parent queries and escalate matters requiring management attention.2. Programme & Class Operations* Coordinate daily and weekend class schedules.* Ensure classrooms, labs, equipment and learning spaces are prepared before sessions.* Coordinate with instructors regarding schedules, student lists, classroom requirements and programme information.* Track student and instructor attendance.* Coordinate make-up classes, batch changes and schedule adjustments.* Support the smooth delivery of regular classes, workshops, camps, CCAs and special programmes.* Identify operational issues proactively and follow through until they are resolved.3. Admissions & Student Administration* Handle initial programme enquiries and provide approved course information.* Coordinate trial sessions, assessments, parent visits and student onboarding.* Follow up on registration forms and required documentation.* Maintain accurate student, batch and enrolment records.* Ensure students are correctly allocated to programmes, batches and instructors.* Coordinate with the sales and accounts teams regarding registrations, payments and administrative requirements.* Maintain systematic follow-ups for prospective and existing students.4. Office & Administrative Management* Manage day-to-day office administration and documentation.* Maintain organised physical and digital records.* Prepare forms, attendance sheets, letters, reports and other operational documents.* Manage stationery, printing and routine office requirements.* Maintain inventory records for equipment, devices and programme materials.* Coordinate with vendors and service providers where required.* Support instructor/staff onboarding, documentation and attendance administration.* Assist management with operational reports and administrative follow-ups.5. School & Compliance Coordination* Coordinate with relevant school and facility teams regarding access, security, IT, classrooms and operational requirements.* Maintain required student, instructor and visitor documentation.* Ensure operational processes comply with applicable school policies, safeguarding requirements and internal procedures.* Follow up on required compliance documentation.* Maintain organised records of approvals, documentation and operational requirements.Candidate RequirementsPrevious experience in the education sector is essential for this position.The ideal candidate should have:* 2–5 years of relevant experience in a school, academy, training institute, nursery, university, learning centre or similar educational environment.* Previous experience in education operations, school administration, front office, admissions or student services.* Experience dealing directly with parents, students and instructors/teachers.* Strong organisational and follow-up skills.* Excellent verbal and written English communication.* Strong working knowledge of Microsoft Office, Google Workspace and spreadsheets.* Ability to learn and work with student management, CRM and other digital systems.* Ability to coordinate multiple classes, instructors and administrative requirements simultaneously.* Professional, calm and solution-oriented approach.* Strong attention to detail and record keeping.* Ability to work independently and take ownership of responsibilities.Previous UAE education-sector experience is strongly preferred.Working RequirementsAs VRAcademi operates student programmes during weekends, both Saturday and Sunday availability are essential.The candidate will work on Saturday and Sunday, with Monday designated as the weekly day off. The remaining weekly schedule will be structured according to programme and operational requirements.The candidate should be comfortable working in a dynamic educational environment where programme schedules and operational requirements may vary.What Success Looks LikeThe person in this role should ensure that:* Classes and programmes start on time and are operationally prepared.* Parents receive clear and timely communication.* Students are properly registered, allocated and tracked.* Attendance and operational records remain accurate and updated.* Instructors receive the information and resources required for their sessions.* Admissions and administrative follow-ups are completed on time.* School access, facilities and operational requirements are coordinated proactively.* Operational issues are tracked through to resolution.* The academy remains organised, professional and welcoming.* Management intervention in routine day-to-day operations is minimised.Ideal Candidate ProfileWe are looking for someone who is organised, responsible and comfortable taking ownership.The right candidate should enjoy working with students and parents while also being strong with administration, coordination and follow-ups. They should be able to see an operational issue, take responsibility for it and ensure it gets resolved rather than simply passing information between teams.The overall objective of the position is to ensure that VRAcademi’s day-to-day education operations run smoothly, professionally and dependably.