Front Office Assistant

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is looking for a Front Officen Assistant to join our Front Office Team.Do you thrive in a team that succeeds together, grounded in integrity, respect, and accountability? Do you embrace a growth mindset and seek continuous improvement? If so, we invite you to become a champion of exceptional experiences.GROSVENOR HOUSE, A LUXURY COLLECTION HOTEL, DUBAI In the heart of Dubai Marina, Grosvenor House stands as a symbol of contemporary luxury and impeccable service. Its two iconic 45-storey towers are home to 750 beautifully appointed rooms, suites, and residences--each offering sweeping views of the Arabian Gulf, Dubai Harbour, and the city skyline.LE ROYAL MERIDIEN BEACH RESORT & SPA Along the sunlit shores of Jumeirah Beach, Le Royal Meridien Beach Resort & Spa delivers a sophisticated coastal escape for families and leisure travelers. The resort features 508 rooms and suites with 11 exceptional dining venues, including Rhodes Twenty10, Indya by Vineet Bhatia, and Maya by Richard Sandoval, offering global cuisine in beautifully designed spaces.About the JobWithin the Front Office Department, the Front Office Assistant is responsible for providing personalized services to hotel guests such as check‑in/check‑out procedures, and coordinating with internal departments with a friendly and caring manner according to policies and procedures and LQA standards. The Front Office Assistant reports to the Director of Rooms.As Front Office Assistant, you will be responsible for the following duties:Welcome guests with professionalism and warmth, ensuring a smooth arrival experience.Manage check‑in/check‑out processes, room assignments, and payment transactions.Provide accurate information about hotel facilities, services, and local attractions.Handle guest inquiries, requests, and concerns promptly and courteously.Coordinate with Housekeeping, Concierge, and other departments for seamless service delivery.Maintain accurate records, reports, and system entries using Opera PMS or similar systems.Uphold grooming standards and maintain a polished, guest‑centric demeanor at all times.Requirements for the role:Demonstrated ability to handle guest interactions with confidence and courtesy.Proven reliability, punctuality, and teamwork in previous roles.Strong customer‑service mindset with the ability to remain calm under pressure.Ability to multitask while maintaining accuracy and attention to detail.Positive attitude aligned with luxury hospitality service standards.Commitment to confidentiality and brand integrity.Benefits in working with us:Competitive tax‑free salary.Accommodation provided in staff housing.Transportation between hotel and staff accommodation.Annual leave and ticket benefits as per company policy.Performance incentives and exclusive employee discounts on F&B and rooms.Career development opportunities within a world‑class hospitality environment.