Front Office Coordinator

We are seeking a dynamic and organized Front Office Coordinator to be the welcoming face of our organization.Lifestream Health Centre is growing, and we are looking for an exceptional Front Office Coordinator to join our team!This is not just a “front desk” position. We are looking for someone who can take ownership of the patient experience from the moment a patient calls or walks through our doors. The right person will be organized, professional, dependable, friendly, and able to confidently manage multiple priorities in a fast-paced medical office.WHAT YOU’LL DOWelcome patients and create a warm, professional first impressionManage patient check-in and check-outAnswer and route incoming phone calls professionallySchedule, confirm, and coordinate patient appointmentsMaintain accurate patient demographics and informationCollect payments and assist with front-office financial responsibilitiesCommunicate effectively with providers, clinical staff, and administrationMonitor schedules and proactively address scheduling issuesAssist with patient questions and concerns with professionalism and compassionMaintain an organized and efficient front-office environmentSupport administrative projects and daily office operationsWork collaboratively with the entire Lifestream teamWHO WE'RE LOOKING FOROur ideal candidate is someone who:✓ Has excellent communication and customer-service skills✓ Is highly organized and pays attention to the details✓ Can multitask without losing accuracy or professionalism✓ Takes initiative instead of waiting to be told what needs to be done✓ Is comfortable with phones, scheduling, computers, and medical-office systems✓ Understands the importance of patient confidentiality and professionalism✓ Can remain calm and solution-focused when the office gets busy✓ Is dependable, punctual, and accountable✓ Enjoys being part of a team and is willing to help wherever needed✓ Takes pride in providing an exceptional patient experienceMedical office experience is strongly preferred.RequirementsExcellent computer literacy with proficiency in Microsoft Office Suite, spreadsheets, data entry, and general office software.Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.Exceptional customer service skills combined with professional phone etiquette and clear communication abilities.Bilingual capabilities are highly desirable to serve diverse client needs effectively.Familiarity with multi-line phone systems, filing procedures, calendar management, and proofreading is preferred.Demonstrated ability to handle confidential information discreetly while maintaining high productivity standards.Join us as a Front Office Coordinator and become an essential part of our team! Your proactive approach will help create an inviting atmosphere for visitors and support our organizational goals through excellent administrative service. We value energetic professionals who thrive on providing outstanding customer support while managing multiple responsibilities with precision!