Front Office Coordinator | Raio Dental | Hicksville, NY

Dental Front Office Coordinator Location: 180 South Broadway, Suite 2, Hicksville, NY 11801Compensation: $24-$28 per hourPatient Mix: PPO / FFS / MedicaidSchedule: Monday - Friday 8:30 till 6:00 pmBenefits Eligibility: Employees regularly scheduled to work full time be eligible for benefits.About The RoleWe are looking for an experienced dental front office professional to join our Hicksville practice.This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end.Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.What You'll DoYou should be comfortable independently managing the core front-office workflow, including:Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentationPPO insurance verification and understanding patient benefitsReading a patient ledger and being able to explain balances accuratelyCollecting copays, deductibles, balances and treatment payments at the appropriate time helping patients understand their financial responsibilityFollowing outstanding treatment and helping patients get scheduledReappointing patients before they leave, particularly hygiene patientsKeeping providers' schedules full and productiveConfirming appointments and actively working cancellations and open timeChecking patients in and out efficientlyUnderstanding when an insurance or billing issue needs to be escalated to our RCM teamKeeping accurate notes and following through on unresolved patient issuesArriving on time, being dependable and taking ownership of your responsibilitiesRequirementsPrior experience working in a dental office with a meaningful Medicaid patient population is requiredYou should already understand that Medicaid dentistry has specific authorization, eligibility and documentation requirements and be comfortable working within those processesWe are especially interested in someone who:Has strong dental front-office experience Is comfortable asking patients for money professionally and directlyCan read and understand a patient ledger rather than simply quoting whatever balance appears on the screenUnderstands predeterminations/prior authorizations and follows them through to completionKnows how to keep patients moving through the practice and get them reappointedIs organized, responsive and reliableDoesn't allow unresolved items to sit without follow-upHighschool Degree or equivalentPreferredExperience with treatment presentation and financial arrangements Experience with dental practice management software Experience in PPO, Fee-for-Service, and/or Medicaid environments Bilingual skills (if applicable to market) BenefitsEmployees regularly scheduled to work 30 or more hours per week may be eligible for:Medical Insurance Dental Insurance Vision Insurance 401(k) with 4% Employer Match Paid Holidays Paid Time Off (PTO) Continuing Education Support Insurance benefits begin the 1st of the month following 60 days of employment. Paid holidays become available after 90 days of employment. Benefits eligibility and waiting periods may apply.Why Join United Dental Corporation?Established Patient Bases Supportive Team Environment Growth and Development Opportunities Continuing Education Support Multi-State Practice Network Long-Term Career Growth Apply TodayWe are actively interviewing qualified Front Office Coordinators and look forward to learning more about your experience and career goals.#IH#DentalPost