Front Office Executive

A leading healthcare group in Abu Dhabi is seeking a professional, customer-focused, and highly organized Front Office Executive to join its patient services team.This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for patients and visitors. As the first point of contact, you will play a key role in ensuring a welcoming and efficient patient journey.Key ResponsibilitiesWelcome patients and visitors in a professional and courteous manner.Manage patient registrations, appointments, and check-in/check-out processes.Handle incoming calls and direct inquiries to the appropriate departments.Verify patient information and maintain accurate records within the hospital information system.Coordinate with clinical and administrative teams to ensure a seamless patient experience.Assist patients with appointment scheduling, insurance-related queries, and general information.Handle cash, payments, and billing transactions in accordance with organizational policies.Address patient concerns professionally and escalate issues when required.Maintain confidentiality of patient information and comply with healthcare regulations.Ensure the reception and waiting areas are organized, presentable, and welcoming at all times.RequirementsBachelor's Degree or Diploma in Business Administration, Healthcare Administration, or a related field.Fluency in both Arabic and English is mandatory.Previous experience in a Front Office, Reception, Customer Service, or Patient Relations role.Experience within a hospital, clinic, or healthcare setting is preferred.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency in Microsoft Office applications and computerized patient management systems.Professional appearance and customer-oriented mindset.Ability to work in a fast-paced environment and manage multiple priorities effectively.What We're Looking ForFriendly and approachable personality.Strong commitment to customer service excellence.Ability to remain calm and professional under pressure.Excellent attention to detail and accuracy.A team player who thrives in a multicultural environment.