Front Office Executive

Key ResponsibilitiesWelcome patients, parents, visitors, and vendors politely and professionally.Handle patient registration, appointment booking, rescheduling, follow-up appointments, and daily slot management.Coordinate with therapists, doctors, accounts, and other internal departments to ensure smooth patient flow.Manage billing activities, including invoice generation, payment collection, receipts, and basic billing records.Answer telephone calls, WhatsApp messages, and email enquiries promptly and professionally.Communicate appointment schedules, therapy timings, billing details, and centre procedures clearly to parents and patients.Maintain patient records, front-office registers, appointment trackers, and documentation with accuracy and confidentiality.Handle basic patient or parent concerns at the front desk and escalate unresolved issues to the concerned department or reporting manager.Maintain the reception area, waiting area, and front-office displays in a clean, organized, and presentable condition.Manage couriers, incoming/outgoing documents, office supplies, and general administrative support.Support HR and Operations with attendance coordination, visitor management, and other assigned administrative tasks.Ensure adherence to organisational policies, patient confidentiality, and professional conduct at all times.Eligibility CriteriaAny graduate from a recognized institution.Minimum 1–2 years of experience in front office, reception, hospital, clinic, rehabilitation centre, or healthcare administration.Basic knowledge of billing systems, appointment management, MS Excel, Word, and communication tools.Good command of English; Tamil communication skills preferred for parent/patient interaction.Required SkillsExcellent verbal and written communication skills.Pleasant personality, patience, empathy, and customer-service orientation.Strong coordination, multitasking, and time-management skills.Accuracy in billing, documentation, and record keeping.Ability to handle parents, patients, and visitors professionally.Basic problem-solving and escalation skills.Key Performance IndicatorsTimely and accurate appointment scheduling and slot management.Accuracy of billing entries, receipts, and payment records.Prompt response to calls, WhatsApp messages, and walk-in enquiries.Proper maintenance and confidentiality of patient/front-office records.Positive patient and parent feedback regarding front-office service.Smooth coordination with therapists, doctors, accounts, and operations teams.