Front Office Executive/Receptionist

Job PurposeTo manage the school front office as the first point of contact for parents, students, visitors, staff and external stakeholders, ensuring professional communication, efficient visitor management, accurate record keeping, and a welcoming and secure school environment.Key ResponsibilitiesManage reception and ensure a professional, welcoming and well-organised front office.Attend and route incoming calls/IVR calls promptly and courteously.Welcome and guide parents, visitors, vendors and guests as per school protocol.Maintain visitor registers, appointment records, courier/dispatch records and other front-office documentation.Handle parent enquiries professionally and route concerns to the appropriate department.Support admission enquiries, campus visits, registrations and follow-ups as assigned.Coordinate appointments and meetings with the Principal, leadership and departments.Receive and distribute official documents, couriers and communications.Provide front-office support during PTMs, orientations, examinations and school events.Maintain confidentiality of student, parent, staff and school information.Coordinate with security for visitor verification and access control.Escalate complaints, emergencies and sensitive matters to the concerned authority.Follow school policies, child-safety protocols, code of conduct, grooming and discipline standards.Key Performance IndicatorsVisitor Management: 100% compliance with visitor-entry proceduresCall Handling: Prompt, courteous and accurate communicationRecords: 100% accurate and updated front-office registersParent Service: Timely, professional and solution-oriented responseConfidentiality: Zero unauthorised disclosure of informationAttendance & Discipline: 100% adherence to assigned timings and school protocolsEvent Support: Timely and error-free coordinationRequired CompetenciesExcellent communication skills, pleasant personality, professional etiquette, patience, multitasking ability, customer-service orientation, computer proficiency, attention to detail, problem-solving ability, confidentiality and a strong sense of responsibility.Qualification & ExperienceQualification: Graduate in any disciplineExperience: 1–3 years in front office/reception/customer service/school administration preferred.Languages: Good command of English and Hindi.Budget ranges from Rs 25,000 to Rs 30,000/-