Front Office Manager

Salary: $80,000 annuallyBenefits: Paid time offEmployee sponsored health, vision, and dental insurancePaid trainingAnnual bonusEmployee discountsWho we are:Qazi Cosmetic Center is a leading skin and body restoration practice in Southern California that was founded by world renowned skin restoration specialist, Dr. Nadir Qazi. Patients travel daily from all over the world to receive the highest quality of care at our center. We offer a full range of services including acne and scar treatments, pigmentation correction, fillers, revisions, and skin resurfacing, all delivered with a sharp attention to detail and a focus on each patient’s individual needs. As an independent and unsponsored practice, we answer only to our patients, which means our recommendations are always driven by clinical integrity rather than outside influence by brands or pharmaceutical representatives like other practices.About Our Team:The team at Qazi Cosmetic Center is truly exceptional. Every member is responsible, respectful, helpful, and resilient, with a shared commitment to working hard and maintaining the highest standards in every task. We pay meticulous attention to detail, we anticipate challenges before they arise, and we solve problems proactively rather than waiting for them to escalate.We are a tight-knit group that genuinely enjoys working together, and we invest in our culture through regular team lunches, birthday celebrations, holiday parties, and outings that strengthen the bonds we rely on in the office. If you take genuine pride in doing things the right way and you want to join a team that will support you through every challenge, you will find your place here.Responsibilities:Own the Welcome. You are the face of QCC—greeting patients, managing a multi-line phone system, and ensuring every touch point (in-person, phone, email, text) reflects the caliber of our practice.Orchestrate the Experience. Manage complex scheduling across multiple providers and service lines, anticipating bottlenecks before they happen and keeping clinical flow effortless.Be the Patient’s Trusted Guide. From intake and consent coordination to payment collection and post-visit follow-up, you ensure patients feel informed, valued, and never rushed.Partner with the Clinical Team. Act as the vital link between front and back office, communicating with providers and medical staff to ensure every patient’s journey is seamless.Curate the Environment. Maintain a reception space that feels less like a waiting room and more like the lounge of a private wellness spa.Qualifications:Candidates should possess strong Office Administration and Front Office skills, including managing reception operations, scheduling, and documentation.Candidates should possess excellent Customer Service and Customer Satisfaction skills, with a focus on creating a welcoming, empathetic, and professional patient experience.Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with patients, staff, and external partners.Previous experience in a medical, cosmetic, or wellness office environment is highly beneficial.Proficiency with practice management or scheduling software, CRM software, MS Office tools, and general computer literacy is required.Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting are important.Demonstrated ability to lead or mentor front office staff and uphold high standards of professionalism and confidentiality is an asset.Bachelors Degree or equivalent required; additional education in healthcare administration, business, or related fields is a plus.