Front Office Manager

The 5* Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection) is currently recruiting for a Front Office Manager. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 bedrooms including suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, Pullman Restaurant ( One Michelin Star set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range.The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Estate.Main Duties:Oversee all front office operations including reception, concierge, and night auditLead, motivate, and develop the front office, Night and Guest relations teamsDevelop and implement SOPs for consistent service deliveryHandle VIP guests and special requirements with discretion and excellenceInstill a culture of excellent attention in all team members.Advantageous Skills:Full Clean drivers licenseHotsoft experienceExperience using AlkimiiPrevious experience in a similar position within a 4-5* property.Strong, professional communication skills are essential, both oral and written.The ability to work under pressure, on their own initiative and have a passion for the hospitality business.What we offer:Meals whilst on duty in our employee restaurantComplimentary provision of uniformsExcellent Employee discount in all MHL Hotels and SLH Worldwide.Health & Wellness BenefitEmployee Recognition AwardsCareer ProgressionRecommend a Friend schemeTravel and Bike to Work – Tax saving SchemeDue to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.