Front Office Manager The Fiction Athens

SWOT Hospitality is seeking an experienced and guest-oriented Front Office Manager to lead our Front Office team and ensure the smooth and efficient operation of the department.The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and a genuine passion for delivering exceptional guest experiences. As a key member of the hotel's management team, the Front Office Manager will be responsible for overseeing all front desk operations, maximizing guest satisfaction, and ensuring the highest standards of service.Key ResponsibilitiesOversee the daily operations of the Front Office, including Reception, Concierge, Guest Relations, and Night Audit, as applicableLead, motivate, and develop the Front Office team, ensuring high standards of professionalism and serviceEnsure a seamless guest journey from pre-arrival to departure, handling guest requests and complaints efficientlyMonitor guest satisfaction scores, online reviews, and feedback, implementing improvements where necessaryManage room allocations, arrivals, departures, VIP guests, and special requestsCoordinate closely with Housekeeping, Reservations, Sales, and other departments to ensure smooth hotel operationsMonitor occupancy, room availability, and Front Office performance, supporting revenue optimization initiativesEnsure accurate billing, cash handling, shift handovers, and compliance with hotel policies and proceduresPrepare staff schedules, manage departmental costs, and ensure optimal staffing levelsTrain and coach team members, supporting their professional development and performanceEnsure compliance with health and safety regulations and company standardsRequirementsPrevious experience in a Front Office Manager or Assistant Front Office Manager position, preferably in a city hotelStrong leadership, organizational, and problem-solving skillsExcellent communication and interpersonal skillsA guest-focused mindset with a strong commitment to service excellenceGood knowledge of hotel PMS systems and Microsoft OfficeFluency in English; additional languages will be considered an advantageAbility to work effectively in a fast-paced environment and manage multiple prioritiesStrong commercial awareness and understanding of hotel operationsBenefitsThe opportunity to join a professional and dynamic hospitality teamA competitive remuneration package based on qualifications and experienceOpportunities for professional development and career progressionA collaborative working environment within an established hotel operation