Front Office Receptionist

The Killarney Oaks Hotel is a well-established hotel in Killarney, renowned for its warm, welcoming atmosphere, award-winning weddings & events and commitment to delivering high standards of guest service.We welcome a diverse range of leisure and business guests and offer comfortable accommodation, dining facilities and event spaces. Our team works in a friendly, professional environment where teamwork, reliability and attention to detail are highly valued.We are proud to be a Great Place to Work® Certified organisation, reflecting our commitment to creating a positive, supportive and rewarding workplace where our team members feel valued and respected.We are looking for a Receptionist & Front of House team member to join our team and play an important role in creating a positive and memorable experience for our guests from arrival through to departure.The Role:As a Receptionist & Front of House team member, you will be one of the first points of contact for our guests and will play a key role in ensuring they receive a warm, efficient and professional welcome. You also will have an opportunity if desired to learn social media & marketing basics. This is a full-time, on-site position involving a varied range of front-of-house and administrative responsibilities, including:Welcoming guests and providing a friendly and professional first impression.Managing guest check-ins and check-outs efficiently and accurately.Handling reservations, room allocations and guest requests.Answering telephone calls and responding to emails and enquiries promptly.Providing information about hotel facilities, services and local attractions.Processing payments and maintaining accurate guest and booking records.Carrying out general administrative and clerical duties, including filing, data entry and document preparation.Liaising with housekeeping, food and beverage, maintenance and other departments to ensure guests' needs are met.Responding to guest queries and resolving issues in a professional and timely manner.Maintaining a clean, organised and welcoming reception and front-of-house area.Supporting the wider hotel team as required to ensure a smooth guest experience.About You:We are looking for someone who is friendly, professional, organised and genuinely enjoys working with people.The successful candidate will have:Excellent customer service and communication skills.A warm, courteous and professional manner when dealing with guests and colleagues.Previous experience in reception, front-of-house, hospitality or another customer-facing role.Experience with check-in, check-out, reservations, Guestline or alternative booking systems is an advantage.Maintain a consistently professional appearance, presenting a smart, well-groomed and approachable image in line with the hotel’s standards at all times.Confident telephone manner and the ability to manage multiple enquiries in a busy environment.Strong organisational skills and excellent attention to detail.Good computer skills and confidence using standard office systems; experience with hotel reservation software is an advantage, although training can be provided.The ability to multitask, prioritise and remain calm under pressure.Good administrative skills, including data entry, record-keeping and general clerical duties.A positive, flexible and team-oriented approach.Reliability and punctuality, with a strong commitment to delivering excellent guest service.Flexibility to work shifts, including evenings, weekends and public holidays as required.The opportunity to join an established and welcoming hotel team.A friendly and professional working environment.Growth opportunities for the right candidate.Training and support to help you succeed in the role.The opportunity to develop your hospitality and customer service skills.The chance to be part of a team committed to delivering a high-quality guest experience.If you are friendly, reliable and enjoy working in a busy hospitality environment, we would love to hear from you.